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We support customer’s IT initiatives by providing strategic, operational and implementation planning.
It is a whole process instructed by means of guidelines, prepared and designed to organize, supply, function as well as manage IT solutions provided to its clients.
We believe that constant training guarantees a high level of knowledge
We provide regular training sessions to our employees and our customers.
We have Relationship Managers / Account Managers assigned to each individual client.
The account manager’s mission is to understand customers’ needs & requirements and introduce the desired products or solutions that would be suitable for them.
Customer Care Team
Our customer care team and operations team are taking special care of our customers
The mission of our customer care team is to support and resolve customer’s issues. The major Key Performance Index (KPI) for the team is to close customer’s cases positively or take necessary action of escalation to the concerned department within 24 hours.