Solutions Portfolio
HELLO OPERATOR - Auto Attendant
Auto Attendant has the ability to accurately route calls to their correct destination by using predefined parameters and database records. The speech enabled platform will allow the callers to ‘Simply Speak!’and connect to any of the employees, department, division etc, if available at any time, eliminating the frustration of using tedious touch tone options.
HELLO TRAVEL - Flight Schedules & Reservation
Airline Voice Portal is designed to provide a convenient & friendly way for airline customers to instantly access airline services such as: flight inquiry, reservation & ticketing, booking inquiry / cancellation / change and much more….. Using their natural voice via phone. Airline Voice Portal is the equivalent replacement of a 30 call-centre agents offering substantial operational savings while allowing customers the luxury of services 24 hours a day
Hello Travel can be customized to provide the following:
Airlines Portal:
Callers can make flight reservations, cancellations, changes to schedule, rates enquiries through interaction with speech agents instead of live agents.
Airports Portal:
Callers can call the system and make enquiries about arrivals, departures and delays over a 24 hour period schedule. This portal also uses “invisible agents”
- Information Portal - Entertainment / Social / Business Portal
This solution is a speech-enabled voice portal which allows callers to conveniently access a central port and retrieve important information, at any time and from anywhere. The solution provides callers with access to any type of information they choose, including news, stock quotes, music, sports and getaways, just to name a few. It provides information and entertainment services using a natural, human-like caller interface. It can be tailored to fit market information preferences by determining callers’ current market interests and trends.
This service describes an innovative way to automate office or any other place using speech recognition technology.
Smart House by Voice allows home and office owners to control internal accessories such as lights, music, air conditioning etc through voice commands. The system recognizes the voice commands of a person by matching the voice prints with the initial samples that are provided. The Smart House system can be used on site where highly sensitive built in microphones have the ability to recognize and process voice commands. It can also be accessed remotely where the caller calls the system and gives a command which is then processed by the system.
HELLO BROKER - Voice Brokerage Services
Hello Broker provides customers with continuous and consistent brokerage services, at anytime and from anywhere. It provides voice access to stock quotes and market updates and allows customers to make account transactions using simple voice commands. Customers are able to access the latest stock quotes, track their transaction history, buy & sell stocks, change their address, update their account information and much more by simply using their own, natural voice. Customers can also access multi-market quotes, Indices and various other customized reports such as largest gainers, volume transacted etc.
- Hello Directory - Talking Yellow Pages
Hello Directory provides customers with instant, easy-to-use directory assistance services using revolutionary, voice and speech-enabled technologies. Simply put, customers will have access to fast, effective and instant directory assistance services, which are utilized by simply speaking their requests into the handset.
The solution provides customers with instant voice access to the largest automated directory assistance listings, without the need to use agent-based directories and traditional IVR systems. Callers simply conduct their search by speaking their requests using their natural voice. Then it recognizes a caller’s voice, natural language, local accent and dialect and eliminates the need to push any keys or wait for a live agent using Speech Recognition Technology. It handles large data sources and delivers unmatched automation rates using a customer-friendly system which simulates natural, human conversation.
- Hello - Banking - Voice Banking
Hello Banking combines speech recognition and speaker verification to provide fast, effective, secure and personalized banking services using automated authentication system
With Hello Banking, customers can access information services such as account information, balance information, transaction history, branch locations, loan calculator and the like. Customers can also use transaction service features such as funds transfer, credit card and loan payments, and merchant cheque verification.
With Hello Banking, customers are able to directly access their desired services instead of having to go through long, complex DTMF menus which are time consuming and difficult to navigate through. Call duration is shortened and customers are offered higher quality of self- service features.
- Legal Advices / Inquiry Portal
This solution provides customers 24x7access to judicial information and services using the telephone and spoken commands in addition to DTMF input. Callers will be able to post queries with the Fatwa System, check case status using case inquiry & alimony service, get up to date information related to various services and associated procedures, voicemail access and reach out to employees by interacting with the Voice Portal in English, Arabic or Urdu interface.
Environmental Fines Speech Solution is designed to provide a convenient way for VIP’s to instantly access fine reporting service to issue fines based on the key information of the vehicle such as: plate number, plate type, plate category, plate color, vehicle type and additional information using their natural voice via phone, 24 hours a day, 365 days per year. The Environmental Fines application will support Arabic voice interface allowing VIPs to interact with the system from any place at anytime. This system removes the manual fine documentation process as operational efficiency is increased due to high automation rates that are achieved.
The dialer is designed to specifically increase the number of outbound calls and increase productivity of call center agents. It screens calls for agents and ensures that the gap between each call an agent answers is significantly decreased. The product works as an interface between the PABX and agent.
The Components of the product include
- Push & Pull application that ensures that data is updated all the time
- Agent Application
- CMS Supervisor Service
- Report Viewer
- Remote Service Administrator.
HELLO MALL
Hello Mall enhances the convenience and shopping experience of mall visitors by offering them useful information as well as aiding in accurate navigation whichsaves time of shoppers.
Hello Mall has the following components
- General inquiries and Information portal- shoppers can call for timings and also ask for specific store numbers and their location which can be faxed to callers as well
- Lost & found
- Directory Assistance- Information Portal- this area offers shopper information on various promotions, entertainment areas, and movie listings
HELLO COMPETITION
Hello Competition serves as a key marketing tool for businesses which use competition to either relay information to customers or make them participate in competitions as a mode of revenue generation.
When used for informative purpose, Hello Competition allows callers to listen to necessary information from an information portal, using which they may answers questions during the competition.
When used as a revenue generator, Hello Competition offers an interactive portal where callers keep answering questions to win more rewards, while the company benefits from increased call duration charges.
ARCHIVED SOLUTIONS
Arabic News Reader is a voice enabled news reader that allows caller to access the top headlines through the phone. Callers can navigate through the menu with voice commands on a speech enabled platform.News Reader brings the timely reports on various categories such as Business& Economy, Entertainment, and Sports etc. Callers can pick the available news category and listen to the News headlines & Detail Story.
HELLO EDUCATION - Academic Portal
Hello Education is a voice driven application that will allow students to do the registration, drop courses, Check available courses, view registration deadlines, Grade Details, Attendance Details, and View Registered courses. In addition to students - Parents, Instructors and other General users can access different set of information over phone using simple voice commands in either English or Arabic.
The Email reader provides subscribers the option of remotely accessing their E-mail inbox through their phones. Callers are able to check their e-mails, compose new ones, delete and forward emails too. The callers navigate through their inbox using voice commands on a speech enabled interface.
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