The cost of setting up call centres that run efficiently and effectively is quite considerable in terms of time, money and effort. Even when this is achieved, a live call agent is still humanly limited to the number of calls he or she can handle and answer accurately during working hours or within certain time frames. Yet, the majority of customers still prefer to speak to a live representative rather than to interact with a traditional IVR (Interactive Voice Response) system. This, however, is very costly for most businesses.

The main challenge that businesses face in an increasingly competitive marketplace is the ability to offer high quality and cost effective customer support to all customers, all the time. This is only possible with the automation of as many parts of the customer support process as possible in order to handle large call volumes on a regular basis, while maintaining the human aspect of the experience.

What we think your key business needs are?

• Automation - to answer a large number of incoming calls and queries.
• Capacity - to automate the customer call handling process in order to handle a larger volume of calls while maintaining a human-like customer support experience.
• Responsiveness - to answer incoming calls and queries quickly.
• Efficiency - to answer incoming calls and queries efficiently.
• Satisfaction - to reduce the levels of customer frustration.
• Quality - to provide high quality customer support.
• Personalisation - to maintain and develop the rapport with the customer.
• Localisation - to provide all the above in line with local markets environments (e.g. culture, language, dialects, accents, behaviour).
• Natural Language - to deliver all the above in the most common, human-like and natural form of interaction.

How can we help?

Our cost-effective and successfully deployed human-like voice recognition solutions are designed to offer your business the following main benefits:

• Provide a fully automated human-like customer support process in Arabic (also available in English and Hindi).
• Add real value by eliminating the high levels of frustration that users normally experience with traditional IVR systems.
• Significantly reduce the time it takes to handle incoming calls and queries, thus saving your business valuable time, money and effort.
• Free up a good portion of your work force to attend other important business needs.
• Provide your customers a 24 hour service, all year long.
• Differentiate yourself from the competition by offering a new and highly effective voice enabled customer support solution.
• Satisfy and even delight your customers with your new and unique support service.
• Improve your customers' perception of your business.
• Increase the number of referrals to your business.
• Increase overall business productivity.