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Since its inception, Emerging Technologies focused on the research and development of software solutions using speech recognition technology. Our effort and success stories have set the trend for speech in the Middle East and the Arab World.
We have enhanced voice engines to comply with various accents and dialects and deployed speech applications that are successfully running in various industry sectors. Our objective is to remain always your speech recognition partner.
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01-06-2008
Press release issued by - Etisalat
Abu Dhabi, May 26, 2008: Etisalat displayed its Voice Activated Directory service, an innovative solution developed as part of enhancing contact centre services, at this year's Middle East Communications (MECOM 2008) conference and exhibition, held in Abu Dhabi from 26-28 May.
A faster and easier alternative to the present Directory Enquiry service available on 181, the new solution has been developed in co-operation with Abu Dhabi-based Emerging Technologies Company.
The automated self-service application set to be launched for customers soon allows callers to dial a virtual directory and retrieve contact information on hotels and restaurants as well as on other tourism-related, healthcare and financial organizations as well as others by asking in Arabic or English.
The Voice Activated Directory can recognise voice irrespective of the speaker's dialect or accent and provide the requested information in no time. It also eliminates the need to use the phone keypad or to talk to a call centre agent.
Commenting on the new service, Mohammed Al Faheem, Vice President, Customer Care Centre, Etisalat said: "The Voice Activated Directory will provide Etisalat customers with the required number within a record time of 30 seconds. We are confident that a large number of Etisalat customers will find this unique service extremely useful."
Sassine Mazraani, CEO of Emerging Technologies, added: "We are proud to be working with Etisalat on this great project. This new application will simplify processes for retrieving phone numbers by deploying the latest technologies used worldwide." ... more
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15-04-2008
Emerging TEchnologies, the leading provider of bilingual Speech recognition solutions has launched its first banking seminar in Dubai ... more
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10-09-2007
Dubai Municipality today launched the world's first service to report environment related offenses in Dubai, designed and deployed by Emerging Technologies.
... more
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